The case try marked because the ‘resolved’ on the Grievances Team’s system. The gamer out of Austria encountered complications with withdrawing money from the brand new gambling establishment due to incomplete confirmation. She got registered certain data related to her a career status and you can maternity exit but had not considering the specific a job bargain asked because of the gambling establishment.
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Player’s payouts were confiscated.
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Player’s detachment might have been delayed repeatedly.
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The new complaint is actually declined as a result of the player’s shortage of impulse to follow along with-up questions from the Issues People, and that eliminated then investigation to your matter. The gamer out of Poland had placed PLN fifty and you can acquired an excellent added bonus, after which the guy starred and you may hit PLN 900. The new Issues Party are struggling to resolve the issue since the user did not answer questions for further guidance, causing the rejection of your own complaint. The ball player advised you that they been able to come to a sufficient contract on the local casino regarding their inquiries, and this circumstances will be signed. Even after asking for tips guide recommendations, the guy experienced delays of over 16 days rather than resolution. The issue is fixed following user efficiently done the fresh verification procedure and you may received their earnings.
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