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The Complaints Team intervened by contacting the casino, emphasizing the urgency of the matter. Ultimately, the casino confirmed that the payment had been successfully completed, resolving the issue. The player from Greece had withdrawn 400 euros from Mr. Punter Casino 25 days ago, but after experiencing account closure without a valid reason, he faced delays in receiving his winnings. Communication with live chat had not resolved the issue, and he had been given repeated false promises regarding the timeline for his funds. However, the Complaints Team successfully resolved the issue, leading to the player receiving his winnings. To test the helpfulness of customer support of this casino, we have contacted the casino’s representatives and considered their responses.
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We reported this to customer support and hope that managing the account directly in cryptocurrencies will be possible soon, without automatic conversions. You would need to contact their customer support team in order to have this set on your account. Do note that there isn’t an option to set these limits on the account yourself.
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