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The player confirmed the successful withdrawal of the prize money, which led us to mark the complaint as ‘resolved’. The player from Quebec experienced a delay in withdrawing $3000 of his winnings, which had been pending for over two weeks. Although he had already received $3000 from his total winnings of $9820 and was fully verified, he found the wait time unusually long despite continuous communication with his VIP manager. The complaint was resolved after the player provided the necessary information, and communication with the casino was initiated to clarify the situation. Ultimately, the player marked the complaint as resolved, confirming satisfaction with the outcome.
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent. Based on our estimates or gathered data, Rich Royal Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn’t had any complaints). We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players. Richroyal prioritizes advanced security measures, guaranteeing user data protection and fair play.
The player from Germany had faced multiple rejections of identity verification and cancellation of withdrawal requests at BeiBet, which caused a delay in the withdrawal of his winnings. The player had registered with the casino on March 21, 2024, and had won €581 without the use of bonuses. The issue was eventually resolved with the player confirming that the winnings had been paid out. The player from Switzerland had requested a withdrawal less than two weeks prior to submitting her complaint. The Complaints Team marked the complaint as ‘resolved’ after confirming the payout. The player from the Netherlands had encountered an issue where his deposited funds were not credited to his casino account.
Casinos should implement SSL encryption to secure player data during transactions and use firewalls to protect online casino servers from unauthorized access. Bodog has been a trusted name in the online gambling industry for over two decades. This variety of slot games, including popular online slots, ensures that players have a diverse and exciting gaming experience.
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The player from Ireland requested a withdrawal, but it has not been processed yet. The player from Austria had won 2000 Euros but encountered issues with the casino’s verification process. Despite having used eps for deposit, the casino had requested a confirmation from her mifinity account, which she found impossible to provide to their satisfaction. After several exchanges and a delay, the casino had finally accepted her documents and verified her account. The player from Estonia faced difficulties withdrawing 157€ from the casino after previously depositing 500€. Despite providing the necessary Estonian documents, the casino claimed that Estonia was a restricted area, leaving the player confused and frustrated.
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Players can also enjoy an exciting selection of table games, including blackjack, poker, and roulette. Under the ‘Instant Games’ section is a growing selection of crash games and other fun titles. With over 10,000 games in its collection, we knew things were off to a good start at Rich Royal Casino.